Frequently Asked Volunteer Questions
How many hours must I commit to volunteering with CASH Oregon?
Where are your sites located?
Can I decide where I will be volunteering?
How long does it take to prepare and file someone's taxes?
Do I need to take the IRS certification test again if I took it last year?
What should I do if I cannot volunteer on a day I am scheduled?
What happens if I make a mistake when filing someone's taxes?
What should I do if I have trouble with training for the certification test?
How many hours must I commit to volunteering with CASH Oregon?
We request that volunteers serve four hours per week during the ten week tax season. Some volunteers serve more, and some serve less. The schedule you create with our volunteer organizers should be tailored toward your convenience.
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Where are your sites located?
Click here to view a full list of our Tax-Aide sites in the Tri-county area.
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Can I decide where I will be volunteering?
Applicants are given the option to request their top three preferred sites. Volunteer organizers will do their best to accommodate your requests.
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How long does it take to prepare and file someone's taxes?
New volunteers usually take 45 minutes to an hour to prepare a return. Volunteers with experience can finish a single return in about 15 minutes.
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Do I need to take the IRS certification test again if I took it last year?
Yes. Though you do not need to attend training as a returning volunteer, the IRS certification test for volunteer tax preparers is required.
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What should I do if I cannot volunteer on a day I am scheduled?
Call your local coordinator immediately.
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What happens if I make a mistake when filing someone's taxes?
All Tax-Aide sites have a quality reviewer present when taxes are being filed. This person will make sure no mistakes are made by the volunteer tax preparer. A second person, the site coordinator, will also look over each filed return. Finally, it is important to remember that all volunteers are protected under the Volunteer Protection Act, which keeps our tax preparers from running into legal trouble while filing taxes.
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What should I do if I have trouble with training for the certification test?
For training assistance, feel free to contact CASH Oregon.
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